Avoidance Is Not Resolution

Many use avoidance to resolve conflict. The following is a typical scenario.

Client: I thought the conflict was resolved.

Me: How was it resolved?

Client: I decided to avoid the topics.

Me: What happened?

Client: We stopped talking about the conflict.

Me: How did that work out?

Client: It didn’t and now it is impacting the entire team.

If your strategy is avoidance, it will not lead to resolution. Not talking about the conflict doesn’t make it go away.

p.s. If you want an idea about how to use questions to provoke more communication, click HERE to read.