When was the last time you watched yourself while you were talking? How about while you were listening to someone? Not often, right? Now is the time. I recently had a client who was in a conflict because of facial expressions. There was a misinterpretation of those expressions, feelings were hurt, and then they stopped talking to each other. When we unraveled what happened, the source of conflict was an expression plus a sound which was perceived as a sarcastic giggle. The al

Wouldn't it be amazing if we could simply swipe away workplace conflict? Just like an awful email from a colleague, a too good to be true...

Although I have written about the “Power of the Pause,” sleep on it refers to a much longer pause because some situations require it....