When we take the time to know someone's name and to pronounce it correctly, it is a meaningful way to start a relationship. Names matter....

When we disagree, we have a different opinion or idea. That might feel like a conflict, but it doesn’t have to be. Listen to understand....

When you write down your thoughts, your ideas, your to do list, or your frustrations, good things happen. You sort your thoughts, you...

The way we ask a question impacts how someone hears it, how they interpret it, and how they respond to it. If you ask: do you have any...

Managing difficult conversations is like an exploration. You have some information while there is more for you to discover. Be curious...

A recent client of mine assumed his colleague didn’t respect him because she failed to show up for a scheduled Zoom conference. When he...

Happy New Year! This is the best time of year to reach out to people, especially those who haven’t heard from you in a long while. Say...