"That is not my job." "No." "You are doing it wrong." "Calm down." Those words and phrases ‘close the door.’ Communication stops. If you...

My client said: I am sure my company will soon be filing for bankruptcy. I asked: What do you know? My client replied: First, I heard it...

When conflict happens, we wait. We want it to go away. We hope it resolves itself. We keep on waiting. What happens? The conflict gets...

When conflict happens, we assume. We assume what the other person thinks. We assume what the other person expects. We assume what the...

If we think about an upcoming difficult conversation stressful conversation or angry conversation, we will likely feel apprehensive, and...

We have all heard it, haven’t we? An inner voice will talk to us. It will tell us to try something new. It sometimes tells us to make a...

A student from more than a decade ago recently told me how an assigned task continues to have a profound impact on her. She remembered my...