Here’s the story: Clients A and B had been silently stewing over misunderstandings for a year. Client A was hurt by something B said and...

We learn from the good and the bad. The Good Bosses: They listen. They communicate. They inspire. They motivate. They show heart.   The...

I always say avoid assumptions, but, and there is a ‘but’. Sometimes making the right assumption can change everything. When you’re...

“Who did that?” “I need to know who is at fault.” If the focus is on blame, then there is no learning. The team lives in fear of making...

We reboot our devices when there's a glitch. So why not do the same with our conversations? Here’s when it’s time for a communication...

If I set up a meeting to share announcements about the company, I am talking 'at' people. If I send an email to my team with information...

Many use avoidance to resolve conflict. The following is a typical scenario. Client: I thought the conflict was resolved. Me: How was it...